Electronic appeals of citizens, legal entities, individual entrepreneurs to the Council of Ministers of the Republic of Belarus are sent and considered in accordance with the requirements Law of the Republic of Belarus of July 18, 2011 No. 300-3 “On appeals from citizens and legal entities”.
Citizens, legal entities, individual entrepreneurs exercise the right to submit electronic appeals only through the state unified (integrated) republican information system for recording and processing appeals from citizens and legal entities.
This system is intended for submitting electronic requests to government bodies and other government organizations and receiving responses (notifications) to them. Access to the system for recording and processing requests is provided through a website on the global computer network Internet at the address https://обращения.бел.
Electronic appeal – an applicant’s appeal submitted through the system for recording and processing appeals.
According to Law of the Republic of Belarus of July 18, 2011 No. 300-3 “On appeals from citizens and legal entities” the electronic appeal is presented in Belarusian or Russian language.
A citizen’s electronic appeal must necessarily contain:
- name and (or) address of the organization or position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is sent;
- surname, first name, patronymic (if any) or initials of the citizen, address of his place of residence (place of stay);
- statement of the essence of the appeal.
An electronic appeal from a legal entity must necessarily contain:
- name and (or) address of the organization or position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is sent;
- full name of the legal entity and its location;
- a statement of the essence of the appeal (the essence of the electronic appeal cannot be presented through links to Internet resources);
- surname, first name, patronymic (if any) or initials of the manager or person authorized to sign applications in the prescribed manner.
Responses (notifications) to electronic appeals are sent through the system for recording and processing appeals, except for the case when the applicant in his electronic appeal requests a written response.
Electronic applications submitted by representatives of applicants must be accompanied by electronic documents confirming their authority.
The applicant has the right to withdraw his appeal before consideration of its merits by submitting an appropriate written or electronic application.
If incoming requests of similar content from different applicants are of a massive nature (more than ten requests), responses to such requests may be posted on the organization’s official website on the global computer network Internet without sending responses (notifications) to the applicants.
Left without consideration of the merits of the appeal, which (on which):
- are not presented in Belarusian or Russian;
- do not contain the name and (or) address of the organization or position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is sent;
- do not contain the surname, first name, patronymic (if any) or initials of the citizen, address of the citizen’s place of residence (place of stay);
- do not contain the full name of the legal entity and the address of its location;
- surname, first name, patronymic (if any) or initials of the manager or person authorized to sign applications in the prescribed manner (for legal entities);
- the essence of the appeal is not stated;
- contain text that is unreadable;
- contain obscene or offensive words or expressions;
- are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures or for which, in accordance with legislative acts, a different procedure for filing and consideration is established;
- contain issues the solution of which does not fall within the competence of the organization to which they were received;
- the deadline for filing a complaint was missed without a valid reason;
- the applicant has filed a repeated appeal if the appeal has already been considered on the merits and it does not contain new circumstances that are important for considering the appeal on the merits;
- Correspondence with the applicant on the issues stated in the appeal has been stopped;
- contain threats to life, health and property, inducement to commit an illegal act, or the applicant otherwise abuses the right to appeal.
An organization's response to an appeal or a decision to leave an appeal without consideration on the merits may be appealed by the applicant in the manner established by Article 20 of the Law of the Republic of Belarus dated July 18, 2011 No. 300-Z “On appeals from citizens and legal entities”.